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Billing, Cost and Rate

Clerks

Projected Growth (2006-16) 3-6%  (See Job Trends Chart below)

Projected Need (2006-2016) 93,000 additional employees

Overview:  Compile data, compute fees and charges, and prepare for billing purposes.  Duties include computing costs and calculating rates for goods, services and shipment of goods; posting data; and keeping other relevant records.  May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.

For this position:

      You should have ability to verify accuracy of billing data and revise any errors.

      You should have the ability to operate typing, adding, calculating and billing machines.

      You should be able to prepare itemized statements, bills or invoices; and record amounts due for items purchased or services rendered.

      You should be able to review documents such as purchase orders, sales tickets, charge slips or hospital records in order to compute fees and charges due.

      You should have the ability to perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.

      You should have the ability to keep records of invoices and support documents.

      You should have the ability to resolve discrepancies in accounting records.

      You should have the ability to type billing documents, shipping labels, credit memorandums, and credit forms, using typewriters or computers.

      You should have the ability to with contact customers in order to obtain or relay account information.

      You should have the ability to compute credit terms, discounts, shipment charges, and rates for goods and services in order to complete billing documents.

Receptionists and Information Clerks

Projected Growth (2006-16) 14% to 20%

Projected Need (2006-2016) 489,000 additional employees

Overview:  Answer inquiries and obtain information for general public, customers, visitors and other interested parties.  Provide information regarding activities conducted at establishment; location of departments, offices and employees within organization.

For this position:

      You should have ability to operate a telephone switchboard or multi-lined phone.

      You should have the ability to receive and record receipts.

      You should be able to perform administrative support tasks, such as proofreading, transcribing written information and operating calculators or computers..

      You should be able to greet customers and other persons communing into an establishment, determine the nature of their visit and direct or escort them.

      You should have the ability to hear and resolve complaints.

      You should have the ability to file and maintain records.

      You should have the ability to transmit information or documents to customers using computer, mail or facsimile machine.

      You should have the ability to schedule appointments, maintain and update records.

      You should have the ability to analyze data to determine answers to questions from customers and the general public.

      You should have the ability to provide information about an establishment such as the location of departments, offices or employees and services provided.

 Knowledge required:

1.       Oral Comprehension– ability to listen and understand information and ideas presented through spoken words and sentences.

2.       Oral Expression – ability to communicate information and ideas.

3.       Speech Recognition – ability to identity and understand the speech of another person.

4.    Speech Clarity – ability to speak clearly so others can understand you.

5.       Information Ordering – ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

6.      Near Vision – the ability to see details at close range (within a few feet of the observer).

7.   Written Comprehension-the ability to read and understand information and ideas presented in writing.

8.   Selective Attention – the ability to concentrate on a task for a long period of time without being distracted.

9.   Written expression – the ability to communicate information and ideas in writing so other will understand.

        (Source: http//online.onenetcenter.org)

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